Frequently Asked Questions

Casamovo is an AI-powered platform that transforms static property photos into stunning cinematic videos and enhanced images. Perfect for real estate agents, property managers, and anyone looking to create professional listing marketing materials.

Getting started is easy! Simply create a free account and you'll receive 4 free credits to try any feature. Upload a photo, choose a transformation, and watch as AI creates professional results in under 30 seconds.

No! You can create an account and use your 4 free credits without providing a credit card. We only ask for payment information when you're ready to upgrade to a paid plan.

You can upload property photos in JPG, PNG, or WebP format. The maximum file size is 10MB. We recommend using high-quality photos of properties, rooms, exteriors, or any real estate-related imagery for best results.

Each transformation (video generation or image enhancement) costs 1 credit. Free accounts get 4 credits to start (2 video generations and 2 image transformations). PRO plans include 30 video generations and 20 image transformations per month, while BUSINESS plans include 80 videos and 50 images per month.

Video generations create animated videos from your photos (like adding motion to a property). Image transformations enhance or modify your photos (like HDR enhancement, furniture replacement, sky replacement, etc.). Each type has its own credit allocation on paid plans.

Yes! Unused credits roll over to the next month on paid plans. For example, if you have 5 video generations remaining at the end of the month, they'll be added to your next month's allocation. Free plan credits are one-time and don't reset.

Yes! You can upgrade or downgrade your plan at any time from the Pricing page. Changes take effect immediately, and you'll be charged or credited on a prorated basis.

If you run out of credits, you can either wait for your monthly reset (on paid plans) or upgrade to a higher plan. You can also purchase additional credits if available on your plan.

Video generation typically takes 30-90 seconds, depending on the complexity and current server load. You'll see a progress indicator while your video is being processed.

Videos are generated in MP4 format, which is compatible with all major platforms including social media, websites, and video players.

Yes! All generated videos can be downloaded directly from your workspace or creations page. Paid users get watermark-free downloads, while free users get videos with a Casamovo watermark.

We offer various motion presets including subtle movement, cinematic pan, zoom effects, and more. Each preset creates a different style of motion to showcase your property in the best way.

Yes! Videos generated with Casamovo can be used for commercial purposes, including real estate listings, marketing materials, social media, and websites. Make sure you have the rights to the original photos you upload.

Casamovo offers many image transformation features including: HDR enhancement, furniture replacement, empty room furnishing, sky replacement, garden enhancement, decluttering, object removal, style transfer, wall color changes, and more.

Image transformations are typically faster than videos, usually completing in 10-30 seconds. You'll see real-time progress as your image is processed.

Yes! You can use a previously transformed image as the source for another transformation. This allows you to create complex workflows, like enhancing an image first, then generating a video from the enhanced version.

Enhanced images can be downloaded in PNG format. Original quality is preserved, and paid users get watermark-free downloads.

You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to all features until then.

Your projects and generated content remain accessible for 30 days after cancellation. After that, they may be deleted. We recommend downloading any important content before canceling.

Yes, you can delete your account from the account settings page. This will permanently delete all your projects, generated content, and account data. This action cannot be undone.

You can reset your password from the sign-in page by clicking 'Forgot password?' or by accessing your account settings if you're already signed in.

We offer refunds on a case-by-case basis. Please review our Refund Policy for details, or contact support if you have specific questions.

Casamovo works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Processing times can vary based on server load, image complexity, and the specific transformation you're using. During peak times, processing may take longer. If your generation is stuck for more than 5 minutes, please contact support.

If a generation fails, your credit is automatically refunded. You can try again with the same or different settings. If you experience repeated failures, please contact support with details about the error.

Yes! All images are encrypted in transit and at rest. We use industry-standard security practices and never share your images with third parties except as necessary to provide our service (e.g., AI processing).

You can reach our support team by emailing support@mail.casamovo.com. We typically respond within 24 hours during business days.