Refund Policy

1. Overview

At Casamovo, we want you to be completely satisfied with our service. This Refund Policy outlines the terms for refunds and cancellations. We aim to be fair and transparent in all our policies.

2. Free Trial

We offer 2 free video generations to all new users. This allows you to evaluate our service before committing to a paid subscription. No credit card is required for the free trial.

3. Subscription Cancellation

You can cancel your subscription at any time through your account settings:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until your subscription expires
• You will not be charged for the next billing cycle after cancellation
• Unused credits do not carry over after your subscription ends

4. Refund Eligibility

4.1 Full Refund (Within 7 Days)

You are eligible for a full refund if:

• You request a refund within 7 days of your first paid subscription
• You have used fewer than 5 video credits during the subscription period
• This is your first refund request

4.2 Partial Refund

We may offer a partial refund or credit in the following circumstances:

• Service outages or technical issues that prevented you from using the service
• Billing errors on our part
• Extenuating circumstances (evaluated case-by-case)

4.3 Non-Refundable

Refunds are generally not provided for:

• Requests made after 7 days from purchase
• Accounts with significant credit usage
• Violations of our Terms of Service
• Dissatisfaction with AI-generated results (use free credits to evaluate first)
• Failure to cancel before renewal

5. How to Request a Refund

To request a refund:

1. Email us at support@mail.casamovo.com with the subject "Refund Request"
2. Include your account email address
3. Provide a brief reason for the refund request
4. We will respond within 2-3 business days

6. Refund Processing

Once approved:

• Refunds are processed to your original payment method
• Credit card refunds typically appear within 5-10 business days
• The timing depends on your financial institution

7. Annual Subscriptions

For annual subscriptions, refunds are calculated based on the unused portion of your subscription, minus any discounts you received for paying annually. We may offer pro-rated refunds for annual plans within the first 30 days of purchase.

8. Service Credits

In some cases, we may offer service credits instead of a monetary refund. Service credits can be used for future video generations and do not expire as long as your account remains active.

9. Chargebacks

If you dispute a charge with your bank or credit card company (chargeback), we may suspend your account pending investigation. We encourage you to contact us first to resolve any billing issues directly.

10. Contact Us

If you have questions about our refund policy or need assistance:

Email: support@mail.casamovo.com
Response time: Within 2-3 business days